- A computer manufacturer collects leads from its 80 channel partner organizations every month. The partners have an average of 5 sales reps and the leads are sent directly to manufacturer. The partners are configured within manufacturer's systems and get free access to contact management and lead capture system.
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Scalable Lead Capture for Massive Data Collection and Rapid Customer Onboarding
Contactous' Enterprise Contact Manager (ECM) is used for data acquisition of leads from any number of users across thousands of organizations, into your system. The data could be from hand-filled registration forms, business cards, images or from captured digitally. This data gets integrated to your system in the way you want. The following diagram explains the flow using a scenario:
[A] - Unlimited users can be configured in the system to capture their leads. In addition to your own users, your organization's network of dealers or channel partners can be added. Each partner will only have visibility to their own data, while you will have complete visibility of the system.
[B] - The users of [A] use Contactous' mobile or web application to scan or upload the data images. The mobile app has functionality to add tags and notes to the captured data. This information will flow to the end destination of the data.
[C] - The data from all users get consolidated in an encrypted database at Contactous' servers through a secured protocol.
[D] - Optionally, the data is transcripted or validated manually. The operators could be of Contactous, a 3rd party or your own. The operators can be replaced by data extraction programs like business card parsers which run and extract data without human intervention.
[E] - Optionally, the data can be passed through cleansing and formatting programs, checked for duplicates or cross checked with a 3rd party database if needed.
[F] - A configured script periodically fetches the data from Contactous' server for transfer. This extraction is based on your requirement and can be scheduled weekly, daily or hourly.
[G] - The data can be formatted as per requirements of your system, can be downloaded or integrated to CRM or DMS through APIs.
[H] - The data can also be integrated to your legacy or customized system.
The journey of data is from [B] to [G]/[H] - from the hands of [A] to your systems. ECM can be configured so that no data is ever kept in the servers at [C].
[B] - The users of [A] use Contactous' mobile or web application to scan or upload the data images. The mobile app has functionality to add tags and notes to the captured data. This information will flow to the end destination of the data.
[C] - The data from all users get consolidated in an encrypted database at Contactous' servers through a secured protocol.
[D] - Optionally, the data is transcripted or validated manually. The operators could be of Contactous, a 3rd party or your own. The operators can be replaced by data extraction programs like business card parsers which run and extract data without human intervention.
[E] - Optionally, the data can be passed through cleansing and formatting programs, checked for duplicates or cross checked with a 3rd party database if needed.
[F] - A configured script periodically fetches the data from Contactous' server for transfer. This extraction is based on your requirement and can be scheduled weekly, daily or hourly.
[G] - The data can be formatted as per requirements of your system, can be downloaded or integrated to CRM or DMS through APIs.
[H] - The data can also be integrated to your legacy or customized system.
The journey of data is from [B] to [G]/[H] - from the hands of [A] to your systems. ECM can be configured so that no data is ever kept in the servers at [C].