Privacy Policy
Thank you for examining our Privacy Policy. Contactous Pte Ltd (“Contactous” and “We”) respects the privacy of individuals visiting our site.
This Privacy Policy describes how and when your information is collected, used, and shared by Contactous (and CarbonSutra at www.carbonsutra.com, referred to as Contactous in this document) when you, your colleagues, or other users use the Contactous platform (which includes the Contactous websites, Android & iOS apps and related online services that link to this Privacy Policy, which we call the “Services”). It also describes how your information is collected if you are simply a visitor to our website.
The Services are intended for use by organizations and in accordance with their instructions. If you are using the Services in a workplace or on a device or account issued to you by your employer or another organization (your “Organization”), that Organization likely has its own policies regarding storage, access, modification, deletion, and retention of information you submit or provide through the Services.
This means that your Organization has the right to (i) control and administer your Contactous account (“Your Account”) and (ii) access and process any data you submit or provide through the Services, including, for example, your files and communications. Please contact your Organization with any privacy inquiries regarding policies, including any enterprise agreements with Contactous, it has in place regarding your use of the Services.
We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say "we," "us," and "Contactous” we are referring to Contactous Pte Ltd, a Singapore registered private limited company. When we say “you” or “Member” or “User” we’re referring to the person or entity that’s registered with us to use the Services.
Changes
If there are any changes to this Privacy Policy, we’ll post them on the Website and send them to the last email address you gave us. Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later). You may object to any changes within 10 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future. We won't treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever changed our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you would be able to opt out without termination.
Effective Date
This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you, according to our Terms of Use.
Questions
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please write to support@contactous.com to get in touch.
Information We Collect
Use and Disclosure of Your Personal Information
We will use information we collect to provide, develop, and improve the Services on your Organization’s behalf and in accordance with any other instructions from your Organization. Examples of such use include:
Subpoenas: Occasionally, we have to disclose information about our customers to meet legal requirements. Third-party disputes are a common example: If two parties have a dispute, and one of them used Contactous in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.
Unsubscribe Links: It’s the law! Unsubscribe links are required by the CAN-SPAM act and making it easy for people to opt out is the nice thing to do.
Public Information and Third Parties
SECURITY
Notice of Breach of Security: Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your collaboration Lists, then Contactous will notify you as soon as possible and later report the action we took in response.
Safeguarding Your Information:
COMPLIANCE
Safe Harbor Certification
If you are only browsing this website, we do not capture data that allows us to identify you individually.
Contactous does not collect any personal information about users, except which is knowingly and specifically supplied to us by the user. Contactous is committed to ensuring the privacy of your personal information and complying with the Privacy Act.
“Cookies” are used within this website to improve the quality of the site. Aggregate information may be collected about the use of this website, including page hits, number of visitors, clickstream, etc. Contactous reserves the right to use this information for the purpose of enhancing the usability of this website.
This Privacy Policy describes how and when your information is collected, used, and shared by Contactous (and CarbonSutra at www.carbonsutra.com, referred to as Contactous in this document) when you, your colleagues, or other users use the Contactous platform (which includes the Contactous websites, Android & iOS apps and related online services that link to this Privacy Policy, which we call the “Services”). It also describes how your information is collected if you are simply a visitor to our website.
The Services are intended for use by organizations and in accordance with their instructions. If you are using the Services in a workplace or on a device or account issued to you by your employer or another organization (your “Organization”), that Organization likely has its own policies regarding storage, access, modification, deletion, and retention of information you submit or provide through the Services.
This means that your Organization has the right to (i) control and administer your Contactous account (“Your Account”) and (ii) access and process any data you submit or provide through the Services, including, for example, your files and communications. Please contact your Organization with any privacy inquiries regarding policies, including any enterprise agreements with Contactous, it has in place regarding your use of the Services.
We’ll start by getting a few definitions out of the way that should help you understand this policy. When we say "we," "us," and "Contactous” we are referring to Contactous Pte Ltd, a Singapore registered private limited company. When we say “you” or “Member” or “User” we’re referring to the person or entity that’s registered with us to use the Services.
Changes
If there are any changes to this Privacy Policy, we’ll post them on the Website and send them to the last email address you gave us. Any changes will be effective as of the date we post on the Website or send the email (or whichever date is later). You may object to any changes within 10 days after they’re posted on our Website or delivered to you, in which case none of the proposed changes will be effective with respect to information that we’ve already collected from you, but will apply only to information we collect in the future. We won't treat information of any open account differently from any other open account. If you object to changes in our Privacy Policy, we’ll have to terminate your account. That said, if we ever changed our Privacy Policy to expand our rights to use or disclose Personal Information for marketing purposes, you would be able to opt out without termination.
Effective Date
This Privacy Policy is effective with respect to any data that we’ve collected, or collect, about and/or from you, according to our Terms of Use.
Questions
If you have any questions or comments, or if you want to update, delete, or change any Personal Information you’ve submitted on the Website, please write to support@contactous.com to get in touch.
Information We Collect
- Information You Provide to Us: When you register to use the Services, communicate with our customer service team, send us an email, or post on our blog, you’re giving us information that we collect. That information may include your IP address, name, physical address, email address, phone number, credit card information, and other details like gender, occupation, and other demographic information. By giving us this information, you consent to your information being collected, used, disclosed, and stored by us, only as described in our Terms of Use and Privacy Policy.
- Information from your Use of the Service: We may get information about how and when you use the Services. This information may include your IP address, time, date, browser used, and actions taken by you within the application.
- Cookies: When you register to use our Services, we store "cookies," which are strings of code, on your computer. We use those cookies to collect information about when you visit our Website, when you use the Services, your browser type and version, your operating system, and other similar information. You may turn off cookies that have been placed on your computer by following the instructions on your browser, but if you block our cookies, it may be more difficult (and maybe even impossible) to use the Services.
- Customer Data: Through use of the Services (websites + apps), you, your colleagues, your Organization, and other users, will directly provide or submit information to Contactous ("Customer Data"). Customer Data includes, for example:
- Contact information, such as full name and email address;
- Demographic information;
- Username and password;
- Work title, department information, and other information related to your work or Organization;
- All content that you create, in audio, video, text, images, and other media or software files that you provide on or through the Services, or that are provided on your behalf, including information in or about the content you provide, such as the location of a photo or the date a file was created;
- User communications, feedback, suggestions, and ideas sent to us;
- Your mobile device id
- Information you provide us when you or your Organization contact or engage us for support regarding the Services.
- Information from Other Sources: We may get more information about you, like name, age, and participation in social media websites, by searching the internet or querying third parties (we’ll refer to that information as Supplemental Member Information). We only collect data that’s publicly available or provided by a third party according to its terms of use.
Use and Disclosure of Your Personal Information
We will use information we collect to provide, develop, and improve the Services on your Organization’s behalf and in accordance with any other instructions from your Organization. Examples of such use include:
- Communicate with users and administrators regarding their use of the Services;
- Enhance the security and safety of the Services for your Organization and other users;
- Personalize your and your Organization’s experiences as part of our provision of the Services;
- Develop new tools, products, or services for your Organization;
- Associate activity on our Services across different devices operated by the same individual to improve the Service which we provide to your Organization;
- Associate activity on our Services across different devices operated by the same individual;
- Conduct data and system analytics, including research to improve the Services. In these circumstances Contactous shall to the extent possible use de-identified or aggregated data.
- To promote use of our Services. For example, if you leave your Personal Information when you visit our Website and don’t sign up for any of the Services, we may send you an email asking whether you want to sign up. And if you use any of our Services, and we think you might benefit from using another Service we offer, we may send you an email telling you about it.
- For R&D of our products and services. For example our systems will analyze your data provided when you use our products and services to improve them, develop new, secure, maintain and provide stable operations consistently.
- To bill and collect money owed to us. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number.
- To send you System Alert Messages. For example, we may let you know about temporary or permanent changes to our Services, like planned outages, new features, version updates, releases, abuse warnings, and changes to our Privacy Policy.
- To enforce compliance with our Terms of Use and applicable law. This may include developing tools and algorithms that help us prevent violations.
- To provide customer support. This may include providing project level support from a representative from the company who can access your project data upon your approval.
- To protect the rights and safety of our Members and third parties, as well as our own.
- To meet legal requirements like complying with court orders and valid subpoenas.
- To provide information to representatives and advisors, like attorneys and accountants, to help us comply with legal, accounting, or security requirements.
- To prosecute and defend a court, arbitration, or similar proceeding.
- To support and improve the Services we offer.
- To communicate with you about your account for informational, not promotional, reasons.
- To transfer your information in the case of a sale, merger, consolidation, or acquisition. In that event, any acquirer will be subject to our obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our Web site.
- To send you informational and promotional content that you may choose (or "opt in") to receive. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
Subpoenas: Occasionally, we have to disclose information about our customers to meet legal requirements. Third-party disputes are a common example: If two parties have a dispute, and one of them used Contactous in a way that’s relevant to the dispute, then we might get a request for user data. Whether we say “no way” or comply depends on the subpoena.
Unsubscribe Links: It’s the law! Unsubscribe links are required by the CAN-SPAM act and making it easy for people to opt out is the nice thing to do.
Public Information and Third Parties
- Blog. We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you’d like it to be removed, contact us at support@contactous.com. If we’re not able to remove your information, we’ll let you know why.
- Social Media Widgets. Our Websites may in the future include social media features, like the Facebook Like button. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
- Links to Third-Party Sites. Our Websites may in the future include links to other websites, whose privacy practices may be different from Contactous’. If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Website you visit.
- Service Providers. If it is necessary to provide you a service you've requested, then we may provide your personal information to a service provider. We will restrict any service provider's use of your personal information. We will tell you whenever reasonably possible and you may request at any time the name of our service providers.
SECURITY
Notice of Breach of Security: Nobody’s safe from hackers. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your collaboration Lists, then Contactous will notify you as soon as possible and later report the action we took in response.
Safeguarding Your Information:
- We do not capture any credit card information at this time. When we begin processing credit card information, to protect your information, our credit card processing vendor will use the latest 128/256-bit Secure Socket Layer (SSL) technology for secure transactions. Our vendor is certified as compliant with card association security initiatives, like the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).
- Contactous accounts require a customer code, username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your account is so sensitive, account passwords are encrypted, which means we can’t see your passwords. We can’t resend forgotten passwords either. We’ll only reset them.
COMPLIANCE
Safe Harbor Certification
- Contactous complies with the Singapore’s Personal Data Protection Act (pdpa) which is overseen by the Government of Singapore,. We certify that we follow the principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. In light of a recent European Court of Justice ruling users may request an updated data processing agreement which incorporates the Standard Contractual Clauses here.
- We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do that. If your data changes (like a new email address), then you’re responsible for notifying us of those changes.
- We only store data about you for as long as it’s reasonably required to fulfil the purposes that gave us the right to access it in the first place. We keep some data indefinitely, relating to when and where emails were sent, which bounced, which resulted in a complaint, and similar information, because we use it to help us screen out people who violate SPAM laws, and for other reasons explained in this policy.
- We’ll give you access to any Personal Information about you that we hold within 30 days of any request for that information you make by contacting us on support@contactous.com. Unless it’s prohibited by law, we’ll remove any Personal Information about you from our servers at your request.
If you are only browsing this website, we do not capture data that allows us to identify you individually.
Contactous does not collect any personal information about users, except which is knowingly and specifically supplied to us by the user. Contactous is committed to ensuring the privacy of your personal information and complying with the Privacy Act.
“Cookies” are used within this website to improve the quality of the site. Aggregate information may be collected about the use of this website, including page hits, number of visitors, clickstream, etc. Contactous reserves the right to use this information for the purpose of enhancing the usability of this website.